Terms of Use

1. About Our Services

Sharpin Healthcare Services provides healthcare and home-care support services, including, as applicable:

• Nursing Services
• Patient Care Services
• Elder Care Services
• Baby Caretaker Services
• Nanny Services
• Japa Maid Services
• Home Cook Services
• Housekeeping Services
• Physiotherapy Services
• Caretaker Services
• Healthcare manpower and staffing support
• Corporate healthcare and health-camp services
• Other related healthcare and support services

The availability of a particular service depends on the client's requirements, location, staff availability, and applicable service terms.

2. Client Information

Clients are required to provide accurate and complete information necessary for arranging services. This may include:

• Patient/client name, age and gender
• Medical condition or care requirements
• Complete service address
• Contact person's name and contact number
• Required service, duty hours and expected duration
• Special requirements or instructions

Clients are responsible for ensuring that the information provided to Sharpin Healthcare is accurate and up to date.

3. Nurse, Caretaker & Healthcare Staff Deployment

Sharpin Healthcare may assign or provide suitable personnel based on the client's stated requirements and availability. Assigned personnel may vary based on qualifications and experience, the nature of care required, shift requirements, location, availability, and client-specific requirements.

Any replacement request will be handled in accordance with the applicable service agreement or commercial terms agreed between Sharpin Healthcare and the client.

4. Medical Services and Emergency Situations

Sharpin Healthcare's home-care and support personnel are not a substitute for emergency medical services, hospital treatment, or a treating physician. In a medical emergency, the client or family member should immediately contact the appropriate emergency medical service or take the patient to the nearest suitable hospital.

Clients must provide relevant medical instructions, prescriptions, treatment plans, and other necessary information to the assigned healthcare professional where applicable.

5. Client Responsibilities

The client/family is responsible for providing a safe and suitable working environment for deployed staff. The client must:

• Provide accurate patient/client information and disclose relevant medical or behavioural conditions.
• Provide necessary medical equipment where required.
• Treat deployed personnel respectfully and provide reasonable access to the premises during agreed duty periods.
• Make payments according to agreed terms and avoid assigning duties outside the agreed scope of service.

6. Duty Hours and Service Duration

Duty hours and service duration will be mutually agreed before deployment. For caretaker and nursing services, the applicable shift may include 12-hour or 24-hour duty, depending on the service selected and availability. Where applicable, minimum service periods may apply as specified in the quotation, service agreement, or booking confirmation.

7. Cancellation and Rescheduling

Cancellation and rescheduling terms depend upon the service agreement, booking confirmation, or commercial terms agreed with the client. Where a cancellation is made after staff deployment has been confirmed, applicable cancellation charges may be payable. Specific cancellation charges will be communicated before or at the time of confirmation.

8. Late Arrival or Absence of Staff

Sharpin Healthcare will make reasonable efforts to ensure assigned personnel report at the agreed time. Delays or absence may occur due to illness, emergencies, transportation problems, unforeseen circumstances, or other events beyond reasonable control. Where appropriate, Sharpin Healthcare may arrange a replacement or alternative staff member subject to availability.

9. Fees and Payment

The client agrees to pay service charges communicated by Sharpin Healthcare and accepted by the client. Terms may include advance, daily, weekly, monthly, or service-specific payment arrangements. All applicable taxes, including GST, shall be charged where legally applicable. Additional services or expenses not included in the agreed quotation may be charged separately after informing the client.

10. Refunds

Refunds, if applicable, will be processed according to the specific service agreement and payment terms. Any refund will generally be subject to deduction of services already provided, applicable cancellation charges, taxes, payment-processing charges, or other agreed charges.

11. Staff Conduct and Direct Hiring

Clients are expected to maintain professional and respectful conduct with Sharpin Healthcare personnel. Unless otherwise agreed in writing, clients should not directly employ, transfer, or engage Sharpin Healthcare personnel outside the agreed arrangement during the applicable service period. Direct hiring or engagement of personnel introduced by Sharpin Healthcare may be subject to separate placement or recruitment terms.

12. Confidentiality and Privacy

Sharpin Healthcare may collect and process personal information required to provide services, including client, patient, contact, address, medical-care requirements, and service-related information. We will take reasonable steps to protect this information and use it for legitimate business and service-related purposes, subject to applicable Indian laws and regulations. Clients should not share confidential medical or personal information of another individual without appropriate authority or consent.

13. Website Content

Website information is provided for general informational purposes. While we make reasonable efforts to keep it accurate and updated, we do not guarantee that all content will always be complete, current, or error-free. Service availability, pricing, staff availability, and other details may change without prior notice.

14. Third-Party Services

Sharpin Healthcare may work with independent professionals, healthcare workers, service providers, laboratories, hospitals, technology providers, payment providers, or other third parties. Where third-party services are involved, their respective terms and conditions may also apply.

15. Limitation of Liability

To the extent permitted under applicable Indian law, Sharpin Healthcare shall not be responsible for losses arising from circumstances beyond its reasonable control. Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Force Majeure

Sharpin Healthcare shall not be liable for delay or failure to provide services caused by circumstances beyond its reasonable control, including natural disasters, epidemics, pandemics, strikes, transportation disruptions, government restrictions, civil disturbances, emergencies, or other unforeseen circumstances.

17. Intellectual Property

All logos, trademarks, branding, text, graphics, images, website content, documents, and other materials belonging to Sharpin Healthcare are protected by applicable intellectual-property laws. No material may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

18. Prohibited Use

Users must not:

• Use the website for unlawful purposes.
• Provide false or misleading information.
• Attempt to interfere with website security.
• Copy or misuse Sharpin Healthcare's content or branding.
• Use the website to harass or threaten staff or other individuals.
• Attempt to obtain unauthorized access to our systems or information.

19. Changes to These Terms

Sharpin Healthcare reserves the right to update or modify these Terms of Use from time to time. The updated version will be published on the website with the revised effective date. Continued use of our website or services after such changes may constitute acceptance of the updated Terms.

20. Governing Law and Jurisdiction

These Terms of Use shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, disputes arising in connection with these Terms or services shall be subject to the jurisdiction of the competent courts in Delhi, India.

21. Contact Us

Sharpin Healthcare Services
Address: 61-A, Vashisht Park, New Delhi – 110058, India
Email: vinayshanker119@outlook.com
GSTIN: 07FRYPS3754M1ZJ